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hotel policies at tuscany manor resort palm springs ca

Hotel Policies

Thank you for choosing Tuscany Manor Resort for you upcoming getaway in Palm Springs, California. Please take a moment to familiarize yourself with our hotel policies. If you have any questions, feel free to Contact Us or visit our FAQ.

General Policies:

  • Check-in time: 3:00 p.m.
  • Check-out time: 11:00 a.m.
  • Minimum check-in age: 18
  • Overnight guest parking is complimentary and available on a first come, first serve basis. Our on-site parking is limited so space is not guaranteed with reservation.
  • We are a 100% non-smoking hotel. IN the event that a guest smokes or permits smoking in a guest room, a $300 cleaning fee will be charged to the account. There are designated outdoor areas available for smoking.
  • Pool hours: 9:00 a.m. - 9:00 p.m.; we do not have a lifeguard on duty, please do not leave children unattended.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Payment Information:

  • Must show current government-issued ID at the time of check-in
  • The 1st night deposit is due at the time of booking
  • Feeds and deposits may not include tax and are subject to change
  • A credit card is required at check-in for room and incidental charges
  • A 3-day cancellation is required for a full refund; cancellation after the 3-day requirement will result in forfeiture of full deposit amount paid
  • Extra person charges may apply; there are no room charges for children 17 years old and younger who occupy the same room as their parents or guardians, using existing bedding
  • Room rates are based on two occupants per room. Additional guests will be charged at the rate of $25 per day
  • Groups that reserve three or more rooms must cancel at least 28 days prior to stay to receive a refund

Pet Policies:

We are proud to be a dog and service animal-friendly hotel. Please visit our Pet Policy page for fees and other information.

The lists above may not be comprehensive.

Accessibility Options:

To make request for specific accessibility needs, please complete the "Special or Accessibility Requests" section of the "Trip Preferences" when you book your stay. Select rooms are ADA accessible; please call the property directly to inquire about additional availability.

Accessible features include:
  • Accessible bathroom
  • Accessible path of travel
  • Handicapped parking
  • In-room accessibility
  • Roll-in shower
  • ADA pool lift

If you have any questions regarding our hotel policies, please Contact Us.


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